Frequently Asked Questions (FAQ)

We know that when you decide to start counseling, you want to get started as soon as possible. While exact wait times vary depending on counselor availability, location, and your preferred schedule, many of our clients are able to book their first session within just a few days of reaching out.

Here is how our scheduling process works:

• Prompt Initial Contact: Our Client Care team does our best to connect with you within 24 business hours of receiving your call, text, or online inquiry.

• Personalized Matching: We don’t just assign you to the first open slot. We work closely with you to find a Christian therapist who fits your specific needs, budget, location preferences, and schedule. Our clinicians also offer a free 15-minute consultation so you can get to know them better.

• Flexible Scheduling Options: Our counselors offer daytime, evening, and weekend appointments across our physical locations, as well as telehealth options, which often provide faster availability.

• Immediate Referral Support: If our clinicians are fully booked for your specific availability, we won’t leave you stranded. We maintain a trusted network of local referral resources to help you find timely care.