Frequently Asked Questions (FAQ)

Some counselors may offer brief phone calls, emails, or text messages between sessions for check-ins or to address urgent concerns. Specific policies may vary among counselors, so be sure to ask if this is something you’re looking for.

If a complex issue or heavy situation arises between appointments, your counselor may suggest scheduling an extra session or adding it to the agenda for your next visit. In-depth therapeutic work requires the focused, dedicated time of a full session.

Between-session contact is not meant for immediate crisis support or emergency situations. If you or a loved one are experiencing a mental health emergency, please call 988 (the Suicide & Crisis Lifeline), call 911, or go to the nearest emergency room right away.